Engineering team has been cooking

Do you smell that? Introducing the world’s first scratch and sniff webpage! Just kidding. But seriously, our Engineering team has been cooking up something magical, and it’s nearly ready for consumption.

In addition to some sweet, sweet behind-the-scenes Beacon development, we’re serving up a few other tasty little morsels for you.

What’s New 🚀

Launching Mailbox API 2.0

Illustration of Help Scout Mailbox API 2.0

It’s here. The Mailbox moment of the year. The beta label is officially off, and Help Scout’s Mailbox API 2.0 is now available! In fact, it’s already powering our Zapier and Trello integrations.

We’ve written up a whole Doc about the main differences between V1 and V2 that you can peruse at your own leisure. In the meantime, these are some highlights:

Image of Help Scout authorization screen
  1. We added user-friendly authentication for your integrations.
  2. We doubled our rate limits.
  3. If a request fails, we’ll tell you why!

The best news? We’re still improving Mailbox API 2.0, and we’ll be working on some of the most requested features soon. Our trusty Support team has been tracking your requests all along, and if you’re curious, you can keep tabs on progress in our Mailbox API changelog!

If you happened to miss the h-API-ness webinar (best title ever?), you can always watch the recording and learn everything straight from the horse’s mouth. In this case, the horse is Bob Stalmach, our team lead on this project. He’s not really a horse.

Sunsetting Mailbox API 1.0 (formerly known as Help Desk API)

We’ll be officially switching off Mailbox API 1.0 on June 6th, 2019, and the sunsetting period begins today. If you’re currently using our Mailbox API 1.0, now’s the time to start updating your apps so you don’t experience any interruptions down the road.

We’re here to help make sure everything runs smoothly, so if you’ve got questions or concerns, feel free to reach out. Also, if you created an integration with Help Scout and are looking to migrate users to our 2.0 API, we built a handy transition tool just for you.

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